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Support ticket

My Email is working

Please follow the instructions below to log a support ticket. Sending from your own email account is recommended. For a quick and simple resolution to your support issues, you can log a ticket with our support desk. Tickets will be actioned and monitored by our system to allow for a speedy resolution.

You will also receive reports by email to keep you informed of progress.

Logging a ticket:

  1. To raise a support ticket for a Hardware, Sage or Telecoms issue, simply send an email to support@ashgoal.com giving as much detail as possible about the problem you are experiencing.
  2. Your ticket will be automatically logged and you will receive an acknowledgement email with a support ticket number.
  3. Your ticket will be progressed in accordance with your SLA by our support engineers and you will receive progress updates by email. If you have further information or would like to ask a question you can reply to the emails you receive.
  4. When the issue is successfully resolved, the ticket will be closed and you will receive a confirmation email.

My Email isn't working

Complete the form below to log a support ticket. This will be assigned to your account and will enter our support centre. Our engineers will contact you to resolve your issue.

Send a support ticket request

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  • Microsoft Certified
  • Citrix partner
  • Sage
  • HP invent

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