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My Email is working... Please follow the instructions below to log a support ticket. Sending from your own email account is recommended. |
My Email isn't working... Please follow log a support ticket using the form below.
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For a quick and simple resolution to your support issues, you can log a ticket with our support desk. Tickets will be actioned and monitored by our system to allow for a speedy resolution.
You will also receive reports by email to keep you informed of progress.
Logging a ticket:
1. To raise a support ticket for a Hardware, Sage or Telecoms issue, simply send an email to support@ashgoal.com giving as much detail as possible about the problem you are experiencing.
2. Your ticket will be automatically logged and you will receive an acknowledgement email with a support ticket number.
3. Your ticket will be progressed in accordance with your SLA by our support engineers and you will receive progress updates by email. If you have further information or would like to ask a question you can reply to the emails you receive.
4. When the issue is successfully resolved, the ticket will be closed and you will receive a confirmation email.
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Complete the form below to log a support ticket. This will be assigned to
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If you would prefer to speak to one our support engineers, please call 08442 459 100 and select option 2 (support).
